What would a customer want from an online cab booking service?

 People rely heavily on cabs these days for variety of reasons, like getting to airport, work or simply getting home safely. Cabs are much convenient and quicker option while commuting from one place to another as compared to the public transport like trams, trains and buses. Mega cabs are friendly, reliable, approachable, high quality yet offer cheapest cab in Delhi. Delhi airport taxi service offered by Mega cabs provide price competitive taxi service and has rapidly built a strong reputation. Mega cabs extend cab service in Gurgaon as well and know there is no excuse for running late.

To create an exceptional customer experience is very simple, yet quite challenging. When a customer is able to book an online cab service in a convenient manner, you can make them love you for life. So in order to deliver an excellent customer experience you have to make the consumer remember about your product through various stages of interaction with it, which are- functional value created by the product, appeals to senses (pleasant to see and smell), evokes emotional experience in terms of attachment, pleasure or pride. To cut the story short, a good online cab booking service provider should provide exceptional experience to evoke genuine loyalty. This can be done in following ways-

·        Being transparent- keeping the customers informed in real time through technology is appreciated. Like informing when and why the ser

·        Removing irritations- customer expects quick and simple processes while booking a cab service, if not done you will be replaced quickly.

·        Low/ reasonable price- there is no dearth of cab providers out there. Price is one of the first thing customers look out for when deciding which one to choose. Lowest rates help you stay ahead in the competition along with quality and customer satisfaction.  

·        Reliable and on time- no one likes to keep waiting, it is therefore essential that the cab arrives on time and takes them to their destination on time, promptly. Even if the cab is late by a minute, customers start getting frustrated and begin to lose trust about whether the ride will arrive or not. Mega cabs have expertise in arranging appointments and pickups without causing delay. Instead we ensure enough extra time for detours, extra time for traffic and other unexpected errors. 

·        Clean and presentable- cleanliness of the vehicle is first noticed by the customers, hence must always be clean, presentable and smell fresh. It says a lot about whether the service provider takes their customers seriously or not. Also, the vehicle must be serviced at regular intervals to prevent unexpected break down while driving a customer. 

·        Establishing strong relationships with people- ‘Thank you’, ‘see you again soon’ are small and simple things that help you make an emotional connect. Customers are human beings and are being served by companies made up of human beings too. Adding simplicity and transparency doesn’t mean sacrificing on the human factor. So to ensure and encourage human factor, feedback becomes vital.
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